FAQs

Please contact us at reservations@cambodiaangkorairline.com for cancellation and refund request. The refund will be credited directly to the Credit Card used to purchase the tickets online. Note: Depends on the rules and conditions of your ticket class, the refund may NOT be allowed OR a refund fee may be applied.

The following items which in a passenger’s possession may be considered as weapons or dangerous objects and are not accepted as carry-on baggage:
    • All knives, including hunting knives and others;
    • Swords;
    • Bludgeons, blackjacks, billy clubs or similar instruments;
    • Any other device or object not commonly viewed as dangerous, but the possession of which suggests that it may be used as a weapon, namely, ice picks, straight (cut-throat) razors, long-blade scissors, etc.

Once payment is received, we'll process your booking and issue an e-ticket to send to your registered email address. If you don’t receive your eTicket Receipt within 12 hours after purchase, please contact us at reservations@cambodiaangkorairline.com.

If you do not check in by the check-in on-time, you will not be able to travel on the flight. Depending on your ticket class, you will be charged the extra charges for change fee and/or fare differences.

CambodiaAngkorAirline website participates in Verified by Visa and MasterCard® SecureCode™ security feature.

We offer our clients 2 options:

- Payment through onepay.vn (A payment gateway company for all oversea payment to our company) by using credit cards: VISA and MasterCard.

- Payment through payment link prepared by our staff to support booking through email.

Please present your passport and reservation code/airline code (or ticket number showing on your e-ticket) at the check-in counter to collect your boarding pass and get on the flight.

Please follow all the steps on the homepage of our website after the search box to reserve your ticket and make payment.