Terms Of Use

Terms Of Use

Conditions of website use

By accessing and using our website for any purpose of searching, referencing or booking, you acknowledge that you’re fully understanding and accepting, as well as agreeing not to violate our Terms and Conditions.

We recommend you to read the following terms and conditions carefully before purchasing our products. If you object to any of it please leave this website immediately.

Please also be noted that Cambodia Angkor Airline reserves the rights to cancel or terminate any booking if it’s in such case:

• (i) required by law.

• (ii) payment is not made in time.

• (iii) ticket availability issues.

• (iv) system errors or any technical problems that may cause us in processing customer’s request.

Acting as a travel agency selling all type of Thai airlines' tickets, we will colllect the ticketing fee per passenger on each flight and ticket price will not be the same with other websites or in different time of checking.

All information on this site is conducted and belongs to https://cambodiaangkorairline.com/, which should not be used, copied, changed or modified by any individual or organization. Failing of this condition shall be involved to law.

I. Right to request passenger’s personal information:

As an online ticket agency, we reserve the right to ask you to provide the following additional information to prevent the risk of fraudulent transactions:

- Payment card: You may be requested to provide photos of card (both sides) which are covered Card secure Code (CSC) and the middle numbers, reveal first 6 digits and last 3 digits.
- Passport: You may be requested to provide the passport photos of both passengers and the card holder.

In case, after requesting or contacting many times but still not receiving the requested additional information, we reserve the right to cancel or terminate the paid booking.

These requests are for the purpose of protecting customers' benefits and preventing fraudulent transactions according to the request of international card organizations..

II. Baggage

1. Free Baggage Allowance

You may carry some baggage, free of charge, subject to Our Regulations, which are shown in our Passenger Ticket and Baggage Information on our website. The free of charge Baggage must be subject to conditions and limitations in Our Regulations.

2. Excess Baggage

You will be required to pay a charge for the carriage of Baggage in excess of the free Baggage allowance. The payment terms are shown in Our Regulations.

3. Items unacceptable as Baggage

You must not include the following times in your Baggages:

Note: If, despite being prohibited, any items specified in Articles 3 are included in your Baggage, we shall not be responsible for any Damage to such items.

1	Baggage with installed lithium batteries (Smart baggage) non-removable batteries exceeding 0.3 g lithium metal or 2.7 Wh or unidentified lithium contents/power rating lithium batteries installed in baggage.
2	Chemical powder/solution for personal use or commercial use, except specified in the list of allowable items.
3	Damaged or recalled batteries, including when in a device
4	Disabling devices such as mace, pepper spray, etc. containing an irritant or incapacitating substance are forbidden on the person, in checked and carry-on baggage.
5	Electro shock weapons (e.g. Tasers) containing dangerous goods such as explosives, compressed gases, lithium batteries, etc. are forbidden in carry-on baggage or checked baggage or on the person.
6	Fireworks, Sparklers
7	Oxygen or air, gaseous, cylinders and liquid oxygen system required for medical use. Note: - The empty scuba diving tanks is not subject to this restriction. - Should a passenger require supplementary oxygen, please contact reservation office or THAI Contact Center
8	Security-type attaché cases, cash boxes, cash bags, etc. incorporating dangerous goods, such as lithium batteries and/or pyrotechnic material, except as provided in table below are totally forbidden.
9	Self-balancing personal transportation devices, small vehicle, e-skate, e-skateboard or other similar devices powered by lithium batteries and its accessories.
10	“Strike anywhere” matches, “Blue flame” or “Cigar” lighters or lighters powered by a lithium battery without a safety cap or means of protection against unintentional activation.
11	Self Heating Meals, food and beverages containing a flame less ration heater or meals ready to eat (MRE).
12	A Undetermined type and/or watt-hour rating batteries

 

4. Right to refuse carriage

- The airlines may refuse to carry as Baggage the items described in Article 3, and they may refuse further carriage of any such items upon discovery that it is included in your Baggage. Unless advance arrangements for its carriage have been made with us, we may carry on later flights Baggage, which is in excess of the applicable free allowance.

- The airlines may refuse to accept Baggage as Checked Baggage unless it is properly and securely packed in suitcases and suitable containers to ensure safe carriage with ordinary care in handling.

- For code-shared flights or connecting flights, the airlines shall not check through Baggage for other code-shared carriers where they do not have an interline agreement with them. Therefore, please check in advance with us or other carrier if they have an agreement with the airline to know if your baggage can be checked through. If there’s no agreement between both airlines, you are responsible for clearing your Baggage and having it checked-in and re-tagged for the next flight. In this case, the airlines are not liable for any Damage to you and to your Baggage. For further supports, kindly contact the carrier.

- We many cancel or suspend your use of our booking facility at any time without notice for suspicious booking ; such as, high risk of fraudulent information.

5. Search & Scan

For reasons of safety and security the airlines may request that you permit a search and scan of your person and a search, scan or x-ray of your Baggage. If you are not available, your Baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your Baggage contains any item described in Article 3. If you are unwilling to comply with such requests, the airlines may refuse to carry you and your Baggage. In the event a search or scan causes damage to you, or an x-ray or scan causes damage to your Baggage, we shall not be liable for such Damage unless due to our fault or negligence. We shall not be responsible for items kept by you or in your baggage, which are seized by security staffs subject to international rules or State Authority Regulations even such items are seized, destroyed or handed over to us.

6. Checked baggage

The checked baggage regulations must be subject to the conditions and limitations of each Thai Airline and Our Regulations and are detailed in our baggage page.

7. Hand baggage

In addition to checked baggage, each passenger is allowed to carry up to 7 kg of hand baggage with a maximum length 56 cm x width 45 cm x depth 25 cm. Passengers are allowed to bring the following items for free:

• Handbag/wallet/purse with the maximum length 37.5 cm x width 25 cm x depth 12.5 cm, or the total of three dimensions do not exceed 75 cm with the total weight not exceeding 1.5 kgs. 

• Notebooks, or personal computers

• Walking sticks (crutches)

• Infant food

Not allowed to use the equipment/devices/travel gadgets such as personal air purifier/ionizers, seat-recline preventer, knee defender, inflight beds owned by passengers on board

All liquids, aerosols, and gels in carry-on baggage must be carried in containers with a capacity not greater than 100ml.

III. Reservation

1. Seating

We will endeavor to honor advance seating requests. However, we cannot guarantee any particular seat. We reserve the right to assign or re-assign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety, government regulatory, health or security reasons. We will make reasonable seating accommodations for Passengers who need our assistance in accordance with applicable law.

2. Service charge when space not occupied

Except in the case of travel on non-refundable fares, a reasonable service charge, in accordance with Our Regulations, may be payable by you if you fail to use space for which a reservation has been made.

3. Ticketing time limits

If you have not paid for the Ticket prior to the specified ticketing time limit as advised by us or our Authorized Agents, we reserve the right to cancel your reservation.

4. Reservation requirements

We or our Authorized Agents will record your reservation(s). Upon request, we will provide you with written confirmation of your reservation(s). Certain fares have conditions which limit or exclude your right to change or cancel reservations. You should check the conditions that apply to your fare and we are not responsible for your failure to do so.

5. Service charges

Beside the base fare, taxes and service charges (airlines fuel, passenger service charge, ticketing fee...) will be included in your ticket price.

6. Cancellation of onward reservations

Please be advised that if you do not show up for any flight without advising us in advance, we may cancel your return or onward reservations. However, if you do advise us in advance, we will not cancel your subsequent flight reservations.

7. Modification and Waiver

None of our employees, agents or representatives has authority to modify, change, or waive any provision of above-mentioned conditions. We reserve the right to modify, change or update above-mentioned conditions without prior notice. This kind of modification shall not be applied or affected to prior carriage.

8. Schedule Change

You’re recommended to recheck your flight details before your departure time to ensure you’ll not be missing any schedule change/delay from us.

Please contact us 24 hours prior to your departure time via our supporting email: reservations@cambodiaangkorairline.com

You’re also recommended to check your mail boxes (inbox, spam, junk) before your departure date to ensure you’ll not be missing any updates from us.

If different time between original departure time and new departure time is below 3 hours, no fully refund request is accepted.

If different time between original departure time and new departure time is 3 hours or above, fully refund request is accepted.

9. Personal data

As an online booking agent we may use and disclose your personal information to third party that performs services such as Cambodia Angkor Airline or codeshares partners of Cambodia Angkor Airline (depend on each carrier). We may also share your information:

(i) to identify of fraud or error,

ii) to investigate, prevent, or take action regarding illegal activities,

(iii) to seek your feedback regarding our relationship with you, (iv) to protect our rights and safety,

(v) to third parties for the purpose of marketing and servicing our relationship.

The third parties that we share the information must protect it and must only use it for the purpose for which it was collected. However, we’re not responsible for ensuring this.

Other than above, we will not disclose your information without your acceptance unless required by law.

10. Reconfirmation of e-ticket received

If you do not receive e-ticket (s) within 24 hours after payment made, please reconfirm by contacting us through our 24/7 supporting email: reservations@cambodiaangkorairline.com

We will consider your silence as receiving of our e-ticket email confirmation and should be no claiming upon that.

11. Cancellation

Please contact us as soon as possible if you can’t travel as planned for cancellation/change to reduce the cost. If you do not show up for any flight without advising us in advance, we may cancel your return or onward reservations with charges and refund you if your ticket class is allowed.

Some ticket classes are not allowed for cancellation or refund according to our Fare Rules and Regulations. You’re recommended to check our Fare Rules or email to reservations@cambodiaangkorairline.com for further advice.

12. Modification

We reserve the right to modify, change or update above-mentioned conditions without prior notice to ensure all information is matched up with the Airlines’ information. This kind of modification shall not be applied or affected to prior carriage.

13. Security

To protect your privacy and confidentiality, our engineers are standing by 24/7 to deal with any problem that suddenly occurs. Additionally, we also regularly review and upgrade our security system and encryption technologies. All personal information is well managed to avoid any loss, misuse, alteration or destruction.

IV. Fare Rules

Depending our the fare type and the airline, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) for each airline will have different cancellation fee and change fee as follows.

Note: In cases of force majeure problems such as natural disasters, epidemics/pandemics etc., the below fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline policies during that period.

A. THAI AIRWAYS TICKETS:

1.    Name change: Not permitted. Please go to refund process instead.

2.    Misspelling name: Must be the same person and apply the same fee as refund for promotional fares and nonrefundable fares - apply refund fee of refundable fare in the same sector.

3.    Depending our the fare type, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied:

FARE TYPE	CONDITIONS
ECO PROMOTION	1. Booking class: (L, W, V, S) 2. Change: - Passengers are allowed to change tickets before the departure date for the applicable fee and are not allowed to change tickets on / after the departure date - Charge difference in fare, if any 3. Refund: Passengers are not refundable in any case 4. Service: Economy Class 5. Now-show: The No-show fee is 50% of the fare
ECONOMY SAVER	1. Booking class: (K,T) 2. Change: - Passengers are allowed to change tickets before/on/after the departure date for the applicable fee - Charge difference in fare, if any 3. Refund: Passengers are refunded for cancellation before/on/after the departure date. 4. Service: Economy Class 5. Now-show: The No-show fee is 50% of the fare
ECONOMY FLEX	1. Booking class: (Q,H, M,Y,B) 2. Change: - Passengers are allowed to change tickets before/on/after the departure date for the applicable fee - Charge difference in fare, if any 3. Refund: Passengers are refunded for cancellation before/on/after the departure date. 4. Service: Economy Class 5. Now-show: The No-show fee is 50% of the fare
PREMIUM ECONOMY	1. Booking class: (U) 2. Change: - Passengers are allowed to change tickets before/on/after the departure date for the applicable fee - Charge difference in fare, if any 3. Refund: Passengers is refunded for cancellation before/on/after the departure date. 4. Service: Premium Class 5. Now-show: The No-show fee is 50% of the fare
ROYAL SILK FLEXI	1. Booking class: (J, Z) 2. Change: - Passengers are allowed to change tickets before/on/after the departure date for the applicable fee - Charge difference in fare, if any 3. Refund: is refunded for cancellation before/on/after the departure date. 4. Service: Business Class 5. Now-show: The No-show fee is 50% of the fare
ROYAL SILK PLUS	1. Booking class: (D, C) 2. Change: - Passengers are allowed to change tickets before/on/after the departure date for the applicable fee - Charge difference in fare, if any 3. Refund: is refunded for cancellation before/on/after the departure date. 4. Service: Business Class 5. Now-show: The No-show fee is 50% of the fare

Change fee:

- Change fee is not permitted to refund.

- Change fee rate depending on the route and different fee between original booking and new booking, please contact us via website https://cambodiaangkorairline.com/ or email support 24/7: reservations@cambodiaangkorairline.com for support on change procedure and fee.

- Multiple change fees: Highest change fee of all change fare component applied.

Cancellation:

- The cancellation fee depending on the route, please contact us via website https://cambodiaangkorairline.com/ or email support 24/7: reservations@cambodiaangkorairline.com for support on cancellation fee.

- We support passengers to cancel their tickets right after issuance with charges (advised on request) and conditions applied (ticket cancellation request should be sent to us within the issued date and before 23:00 PM following Thailand Time).

Combination:

- Permitted with most restricted condition applied

- Combination fare between promotion and other classes will not be permitted for cancellation or refund

Note:

- Ticketing fee, Taxes and Airport fee is not refundable for promotion class.

- Ticket transferred to other passenger: Not permitted.

- Combination fare between Web promotion and other classes will not be permitted for cancellation or refund.

B. BANGKOK AIR TICKETS: Will be updated soon.

C. NOK AIR TICKETS: Will be updated soon.

Specific fare rules may vary and different from the general fare rules and should be provided on request by contact us through 24/7 supporting email: reservations@cambodiaangkorairline.com

Sincerely thanks for choosing our service!