Manage Booking
Fare Rules
Depending our the fare type and the airline, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) for each airline will have different cancellation fee and change fee as follows.
Note: In cases of force majeure problems such as natural disasters, epidemics/pandemics etc., the below fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline policies during that period.
I. THAI AIRWAYS TICKETS
1. Name change: Not permitted. Please go to refund process instead.
2. Misspelling name: Must be the same person and apply the same fee as refund for promotional fares and nonrefundable fares - apply refund fee of refundable fare in the same sector.
3. Depending our the fare type, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied:
| FARE TYPE | CONDITIONS |
|---|---|
| ECO PROMOTION |
1. Booking class: (L, W, V, S) 2. Change: - Passengers are allowed to change tickets before the departure date for the applicable fee and are not allowed to change tickets on / after the departure date - Charge difference in fare, if any 3. Refund: Passengers are not refundable in any case 4. Service: Economy Class 5. Now-show: The No-show fee is 50% of the fare |
| ECONOMY SAVER |
1. Booking class: (K,T) 2. Change: - Passengers are allowed to change tickets before/on/after the departure date for the applicable fee - Charge difference in fare, if any 3. Refund: Passengers are refunded for cancellation before/on/after the departure date. 4. Service: Economy Class 5. Now-show: The No-show fee is 50% of the fare |
| ECONOMY FLEX |
1. Booking class: (Q,H, M,Y,B) 2. Change: - Passengers are allowed to change tickets before/on/after the departure date for the applicable fee - Charge difference in fare, if any 3. Refund: Passengers are refunded for cancellation before/on/after the departure date. 4. Service: Economy Class 5. Now-show: The No-show fee is 50% of the fare |
| PREMIUM ECONOMY |
1. Booking class: (U) 2. Change: - Passengers are allowed to change tickets before/on/after the departure date for the applicable fee - Charge difference in fare, if any 3. Refund: Passengers is refunded for cancellation before/on/after the departure date. 4. Service: Premium Class 5. Now-show: The No-show fee is 50% of the fare |
| ROYAL SILK FLEXI |
1. Booking class: (J, Z) 2. Change: - Passengers are allowed to change tickets before/on/after the departure date for the applicable fee - Charge difference in fare, if any 3. Refund: is refunded for cancellation before/on/after the departure date. 4. Service: Business Class 5. Now-show: The No-show fee is 50% of the fare |
| ROYAL SILK PLUS |
1. Booking class: (D, C) 2. Change: - Passengers are allowed to change tickets before/on/after the departure date for the applicable fee - Charge difference in fare, if any 3. Refund: is refunded for cancellation before/on/after the departure date. 4. Service: Business Class 5. Now-show: The No-show fee is 50% of the fare |
Change fee:
- Change fee is not permitted to refund.
- Change fee rate depending on the route and different fee between original booking and new booking, please contact us via website https://cambodiaangkorairline.com/ or email support 24/7: reservations@cambodiaangkorairline.com for support on change procedure and fee.
- Multiple change fees: Highest change fee of all change fare component applied.
Cancellation:
- The cancellation fee depending on the route, please contact us via website https://cambodiaangkorairline.com/ or email support 24/7: reservations@cambodiaangkorairline.com for support on cancellation fee.
- We support passengers to cancel their tickets right after issuance with charges (advised on request) and conditions applied (ticket cancellation request should be sent to us within the issued date and before 23:00 PM following Thailand Time).
Combination:
- Permitted with most restricted condition applied
- Combination fare between promotion and other classes will not be permitted for cancellation or refund
Note:
- Ticketing fee, Taxes and Airport fee is not refundable for promotion class.
- Ticket transferred to other passenger: Not permitted.
- Combination fare between Web promotion and other classes will not be permitted for cancellation or refund.
II. BANGKOK AIR TICKETS: Will be updated soon
III. NOK AIR TICKETS: Will be updated soon
Specific fare rules may vary and different from the general fare rules and should be provided on request by contact us through 24/7 supporting email: cs@flythaiairlines.com
Sincerely thanks for choosing our service!