Travel information
Baggage policy
Baggage information is always the biggest concern for all passengers. Depending regulations of each airline, baggage policies will be specified. Please see the relevant baggage information below to book a ticket class that best suits you.
A. THAI AIRWAYS TICKETS:
I. Checkec baggage
1. Checked baggage policy applied to domestic flights:
| PASSENGER | Eco Promotion | Eco Saver | Economy | Premium Economy | Royal Silk Flexi | Royal Silk Plus |
|---|---|---|---|---|---|---|
| Adult/child | 30 kgs | 30 kgs | 30 kgs | 30 kgs | 40 kgs | 40 kgs |
| Infant without seat | 10 kgs | 10 kgs | 10 kgs | 10 kgs | 10 kgs | 10 kgs |
** Except RBD L/ V/ W: 20 kg.
** Flights operated by Thai Smile:
| PASSENGER | Eco Promotion | Eco Saver | Economy | Premium Economy | Royal Silk Flexi | Royal Silk Plus |
|---|---|---|---|---|---|---|
| Adult/child | 20 kgs | 20 kgs | 20 kgs | 30 kgs | 40 kgs | 40 kgs |
| Infant without seat | 10 kgs | 10 kgs | 10 kgs | 10 kgs | 10 kgs | 10 kgs |
2. Checked baggage policy applied to International Flights:
a. Flight to/from Asia, Australia, New Zealand/ Europe, Africa, Middle East/ Asia, Australia, New Zealand/ South Asia:
| PASSENGER | Eco Promotion | Eco Saver | Economy | Premium Economy | Royal Silk Flexi | Royal Silk Plus |
|---|---|---|---|---|---|---|
| Adult/child | 30 kgs | 30 kgs | 30 kgs | 40 kgs | 40 kgs | 40 kgs |
| Infant without seat | 10 kgs | 10 kgs | 10 kgs | 10 kgs | 10 kgs | 10 kgs |
** Except - RBD L : 20 kg
- RBD V/W : 30 kg
b. Checked baggage policy applied to flighs to/from USA/Canada:
| PASSENGER | Eco Promotion | Eco Saver | Economy | Premium Economy | Royal Silk Flexi | Royal Silk Plus |
|---|---|---|---|---|---|---|
| Adult/child | 2 pcs x 23kgs | 2 pcs x 23kgs | 2 pcs x 23kgs | 2 pcs x 23kgs | 2 pcs x 32kgs | 2 pcs x 32kgs |
| Infant without seat | 1 pc x 23 kgs | 1 pc x 23 kgs | 1 pc x 23 kgs | 1 pc x 23 kgs | 1 pc x 23 kgs | 1 pc x 23 kgs |
** Maximum dimension in total per bag for Adult/Child: 158 cm and for Infant: 115 cm
Important note:
- In some cases, the baggage rules that apply for your journey may be different from above information. If you are our customer, please contact us for futher advice.
- Prepaid baggage fee is non-re-routable/non-transferable and non-refundable in any case even your actual baggage’s weight is less than the prepaid baggage paid.
- Prepaid baggage fee is non-refundable after confirmation email is sent out to your registered email address. However, in cases of flight delayed/cancellation or irregular operation and the passenger decides not to continue his flight, prepaid baggage fee will be refunded fully to the card used. Your prepaid baggage will be moved to new flight if your original flight is delayed/cancelled.
- For passengers who wish to change to another flight due to the delay/cancellation, previously issued prepaid baggage may be carried over to the new flight. Change should be done at least 48 hours prior to your departure time.
II. Hand baggage
In addition to checked baggage, each passenger is allowed to carry up to 7 kg of hand baggage with a maximum length 56 cm x width 45 cm x depth 25 cm. Passengers are allowed to bring the following items for free:
- Handbag/wallet/purse with the maximum length 37.5 cm x width 25 cm x depth 12.5 cm, or the total of three dimensions do not exceed 75 cm with the total weight not exceeding 1.5 kgs.
- Notebooks, or personal computers
- Walking sticks (crutches)
- Infant food
Not allowed to use the equipment/devices/travel gadgets such as personal air purifier/ionizers, seat-recline preventer, knee defender, inflight beds owned by passengers on board
All liquids, aerosols, and gels in carry-on baggage must be carried in containers with a capacity not greater than 100ml.
III. Excess baggage rate charge
For baggage that exceeds the free baggage allowance, the passenger will be charged for the Excess Baggage Rate Charge. Excess Baggage Rate Charge is calculated as follows:
1. Excess Baggage Charge rate for Domestic sectors:
| Sectors | Rate (THB Per Kilogram) |
|---|---|
| Chiang Mai - Bangkok | 60 |
| Chiang Rai - Bangkok | 70 |
| Hat Yai - Bangkok | 80 |
| Khon Kaen - Bangkok | 55 |
| Krabi - Bangkok | 70 |
| Phuket - Bangkok | 70 |
| Phuket – Chiang Mai | 125 |
| Surat Thani – Bangkok | 65 |
| Ubon Ratchathani – Bangkok | 60 |
| Udon Thani – Bangkok | 55 |
2. Excess Baggage Charge rate for international sectors:
Excess charge rate varies upon each zone as per the table below:
| Per 1 kg | Destination | |||||
|---|---|---|---|---|---|---|
| Origin | Zone 1 | Zone 2 | Zone 3 | Zone 4 | Zone 5 | Zone 6 |
| Zone 1 | 12 | 15 | 40 | 45 | 70 | - |
| Zone 2 | 15 | 40 | 45 | 55 | 70 | - |
| Zone 3 | 40 | 45 | 55 | 60 | 70 | - |
| Zone 4 | 45 | 55 | 60 | 70 | 70 | - |
| Zone 5 | 70 | 70 | 70 | 70 | 70 | - |
| Zone 6 | - | - | - | - | - | - |
Zoning Definitions:
| Zone | Origin/Destination |
|---|---|
| 1 | Bangladesh, Cambodia, China(Kunming), Laos, Malaysia, Myanmar, Singapore, Thailand and TG Domestic Sectors in Thailand, Vietnam, Between Hong Kong and Taipei, Between Taipei and Seoul, Between Karachi and Muscat, Between Phuket and Singapore, Between Phuket and Kuala Lumpur |
| 2 | Brunei Darussalam, China(Beijing, Shanghai, Chengdu, Guangzhou, Xiamen, Chongqing, Changsha), Hong Kong - China, India, Indonesia, Macau, Nepal, Philippines, Sri Lanka, Taiwan - China, Between Hong Kong and Seoul, Between Phuket and Hong Kong, Between Phuket and Beijing |
| 3 | Australia(Perth), Bahrain, Japan, Korea, Oman, Pakistan, United Arab Emirates, Iran, Between Phuket and Seoul, Between Phuket and Perth, Between Phuket and Taipei |
| 4 | Australia(Sydney, Brisbane, Melbourne), Egypt, Israel, Madagascar, Turkey, Russia(Moscow) |
| 5 | Austria, Belgium, Denmark, Czechoslovakia, Finland, France, Hungary, Germany, Italy, New Zealand, Norway, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, United Kingdom, Between Stockholm and Phuket, Between Copenhagen and Phuket, Between Frankfurt and Phuket |
| 6 | United States of America, Canada |
Important notes:
- Child and infant discounted rates are not applicable.
- Excess Baggage Charge rate to/from Zone 6 : USA/Canada is based on Piece Concept.
- If baggage is through check from TG Domestic connecting to TG International sectors, the Excess Baggage through check portion of travel is applied by zoning basis.
- Domestic excess baggage charges are displayed in THB and international rates are displayed in USD (USD). Excess baggage Charges published in USD only will be converted to the Local Currency by using the Banker's Selling Rate on the date of baggage charged.
- The Excess Baggage Charge per kilogram for any additional THAI Domestic services is 1.5 percent of the highest normal direct one way economy class fare.
- If baggage is through check from TG Domestic connecting to TG International sectors, the Excess Baggage through check portion of travel is applied by zoning basis.
- Rates are applied if for point to point flights
- Rates are only for reference and can change at any time without prior notice. Passenger book the ticket in our website please email us via 24/7 supporting email: reservations@cambodiaangkorairline.com
4. Special baggages
List of Special Baggages:
| No | Special baggages | Regulations | Remark |
|---|---|---|---|
| 1 | Bicycle |
- Allow one bike per passenger to be included in the allowance. - 2nd one or more to be charged as normal excess baggage charge |
The bicycle must be non-motorized and a single-seat to be considered in this table. |
| 2 | Bowling | Bowling is included in the allowance | |
| 3 | Fishing Equipment | Fishing Equipment is included in the allowance. | |
| 4 | Golfing |
- Allow one golf set per passenger to be included in the allowance. - 2nd one or more to be charged as normal excess baggage charge |
|
| 5 | Snow/Water Skiing | - Snow/Water Skiing is included in the allowance | |
| 6 | Surfboard/Windsurf |
- Surfboard/Windsurf is not included in the allowance excepting departing traveling to / from Australia / New Zealand. - Only one surfboard is able to include in the baggage allowance for traveling to / from Australia / New Zealand. |
|
| 7 | Scuba Diving | - Scuba Diving is included in the allowance. | |
| 8 | AVIH (Dog or Cat carried as checked baggage with charges) | Only Dog or Cat to be accepted to some destinations due to regulations of each countries. Not applicable for Aircraft A320 due to the compartment is not designed (from the manufacturer) to accommodate live animal. Not applicable for Aircraft A320 types. | |
| 9 | Sporting Firearms | Sporting Firearms is included in the allowance | Sporting Firearms shall be considered in this table only for sporting purposes |
5. Dangerous goods
You must not include in your Baggages:
| 1 | Baggage with installed lithium batteries (Smart baggage) non-removable batteries exceeding 0.3 g lithium metal or 2.7 Wh or unidentified lithium contents/power rating lithium batteries installed in baggage. |
| 2 | Chemical powder/solution for personal use or commercial use, except specified in the list of allowable items. |
| 3 | Damaged or recalled batteries, including when in a device |
| 4 | Disabling devices such as mace, pepper spray, etc. containing an irritant or incapacitating substance are forbidden on the person, in checked and carry-on baggage. |
| 5 | Electro shock weapons (e.g. Tasers) containing dangerous goods such as explosives, compressed gases, lithium batteries, etc. are forbidden in carry-on baggage or checked baggage or on the person. |
| 6 | Fireworks, Sparklers |
| 7 |
Oxygen or air, gaseous, cylinders and liquid oxygen system required for medical use. Note: - The empty scuba diving tanks is not subject to this restriction. - Should a passenger require supplementary oxygen, please contact reservation office or THAI Contact Center |
| 8 | Security-type attaché cases, cash boxes, cash bags, etc. incorporating dangerous goods, such as lithium batteries and/or pyrotechnic material, except as provided in table below are totally forbidden. |
| 9 | Self-balancing personal transportation devices, small vehicle, e-skate, e-skateboard or other similar devices powered by lithium batteries and its accessories. |
| 10 | “Strike anywhere” matches, “Blue flame” or “Cigar” lighters or lighters powered by a lithium battery without a safety cap or means of protection against unintentional activation. |
| 11 | Self Heating Meals, food and beverages containing a flame less ration heater or meals ready to eat (MRE). |
| 12 | A Undetermined type and/or watt-hour rating batteries |
For passenger safety, we do not allow these dangerous goods in checked baggage, carry-on baggage and on one’s person on all THAI flights except for some special cases. Passenger should contact to us via 24/7 supporting email: reservations@cambodiaangkorairline.com for more specific advice.
B. BANGKOK AIR TICKETS: Will be updated soon.
C. NOK AIR TICKETS: Will be updated soon.